OUR SUPPORT TEAM CAN HELP
I grew up in a very small town—one stop light, if you blink you might miss it. Very quaint. The small-town environment lends to the type of work that I do, more one-on-one with our patients.
My name is Shari and I’m a registered nurse with DUPIXENT MyWay.
I chose to be a nurse because I wanted to help people, and I believe that people should be in service to others.
Being a nurse for DUPIXENT MyWay is very rewarding. I really enjoy the patient interaction. I’m ready to make a difference. I’m ready to help our patients to have the confidence to proceed with their journey.
Our nurses work remotely from our homes. So, we step into our offices, we’re going into a nice relaxing environment.
When our patients call in, they get to speak to a real person, a experienced clinician who can provide them support along their journey.
We provide general product support and education, as well as supplemental injection training, and injection and refill reminder calls.
Every day is different depending on the type of calls that we have. Some of the common questions we get: “How much is it going to cost me?” “When will I get started?” “How do I take my DUPIXENT injections when I’m traveling?”
We have multiple resources available for patients. We have the ability to send out package inserts that include all the important safety information for DUPIXENT. For patients wanting a copay card, they can access that by visiting our product website at DUPIXENT.com.
One of my favorite parts of providing nursing care to our patients is being able to walk them through their journey, hold their hand through the process, just to give them confidence along the way and we always want them to know that they have our support.
LAURIE, Field Nurse
I’m Laurie. I’m a registered nurse with DUPIXENT MyWay. I’ve been with DUPIXENT MyWay since the very beginning.
I give supplemental injection training to the patient and the patient’s caregiver.
When I was very young, I knew that I wanted to be a nurse. I wanted to go out and make a difference and help people.
When I get the order for the patient, I get really excited. I travel to see the patients—sometimes for hours. I make sure that I gather all of the things that I may need to help the experienced person, and then the person that’s never even touched a needle.
I think it’s very important for me as a nurse to go and teach these patients. Not only to teach them how to give themselves the medicine, but also to just come and give them encouragement, and show them kindness and patience.
When I go to see the patient, I can’t wait to travel, no matter how far it is. I have a training kit that has a training syringe in it. And that helps us so that we can practice before we do the real thing.
I can’t wait to go and meet them, and see where they are in their life, and be excited for them.
I help them to relax. Sometimes they can just take a deep breath, we’ll go slow, think about their favorite place, think about something that reminds them and makes them happy and calms them down.
I went to this patient’s house and he seemed very standoffish. You could tell that the patient was just not comfortable. He was anxious, he wouldn’t give me eye contact. So, I asked the parents, “would it be OK if I just come back the next day?"
I think it’s very important to just be patient. Make it into their routine and let them go at their own pace. We have time. They have set aside this time for us to learn. And for me to teach.
Sometimes at the end of the training, I’ll get some questions about, “You know, we did great today, but what else? What if when you leave, I don’t know what to do and it’s time for me to give myself my injection again?” I can refer the patient to the DUPIXENT website for more resources and there’s also a Nurse Educator phone number.
I like to go out and do this job. It’s just really neat. It’s neat to go in and get to know people.
DUP.23.04.0076
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